Privacy Policy

Information we collect

When you use Kings Chance Casino, create or maintain an account, contact support or take part in gaming and payment activities, the site may handle information that relates to you. The information collected depends on how you use the site and the services available to you. Some information is provided directly by you, while other information is created or collected automatically when you visit the website.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. It may also include information about your preferences, account settings, responsible gaming choices and communications with customer support. These details help the site establish and administer your account, provide requested services and respond to questions or complaints.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, the site may request verification information and documents. Depending on the circumstances, this can include an identity document, proof of address, information about the source or ownership of funds, or other information needed for security and compliance checks. Documents should only be supplied through the channels made available for that purpose.

Payment and transaction records

The site may handle payment details, deposits, withdrawals, balances, gaming activity, transaction history and information supplied by payment service providers. Payment information may be processed by external payment providers, and the information available to the casino site may depend on the payment method used. Transaction records help process payments, investigate unusual activity, resolve disputes and maintain accurate account records.

Device, usage and cookie data

When you visit or use the website, the site may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, access times and general interaction data. This information can help keep the website secure, understand how it is used, troubleshoot technical issues and improve performance.

How information is used

Personal information is used for purposes connected with operating an online casino service and managing the player relationship. The site aims to collect and use information that is relevant to those purposes and not to use it in ways that are unrelated to the reason it was collected, unless another lawful basis or permission applies.

• Creating, maintaining and securing your player account.
• Providing website features, gaming services, account functions and customer support.
• Checking identity, age, account ownership and eligibility.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Processing deposits, withdrawals, refunds and other account transactions.
• Keeping records of account activity, communications and transactions.
• Detecting, preventing and investigating suspected misuse, collusion, fraud, unauthorised access or other prohibited activity.
• Meeting legal, regulatory, court, tax, accounting and other official obligations that apply to the service.
• Managing responsible gaming tools, restrictions and support processes where relevant.
• Monitoring, testing and improving the reliability, security and usability of the website.
• Sending service messages about accounts, transactions, security, changes to the website or other important matters.
• Sending marketing communications where permitted and where you have provided any consent that is required.

Some information may be combined to help identify unusual patterns, protect accounts and reduce operational or security risks. Automated checks may be used as part of verification, fraud prevention or account security processes. Where an issue requires further review, the site may ask for additional information or take steps to protect the account and the wider service.

Sharing information

Information may be shared where this is reasonably necessary to provide the service, protect players or meet an obligation. This can include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other service providers acting on behalf of the site. These parties should receive information only for appropriate purposes and should be expected to protect it.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to prevent fraud or serious harm, to protect the rights and security of the site or other people, or as part of a business or service transition. The site does not intend to sell personal information as a standalone product. Information may be processed in Australia or another country depending on the systems and providers used. Appropriate safeguards and access controls should be applied to information handled on the site's behalf.

Cookies and online technologies

Kings Chance Casino may use cookies and similar technologies to make the website work, remember certain preferences, maintain sessions, support security and understand how visitors use the site. Cookies are small data files stored on a device by a website. Some are needed for core functions, while others may help with analytics, performance, personalisation or marketing.

Cookies and similar technologies may collect information such as a device or browser identifier, pages visited, session details, approximate location, referral information and interaction patterns. This information may be used in combination with account or technical information where appropriate. The use of cookies does not necessarily identify you by name, but it may be linked to a device, browser or account.

You can manage or restrict cookies through your browser settings. Most browsers allow you to review, delete or block cookies, or to receive a warning before a cookie is stored. If you disable cookies, some website functions may not work correctly, and you may need to repeat certain preferences or login steps. Browser controls may not affect every type of similar technology, and changing these settings does not automatically delete information already held in an account or service record.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are intended to help you understand and control how your information is handled. A request may need to be verified so that information is not disclosed to the wrong person.

How to make a request

For privacy questions or data requests, email support@kingschancecasino.click. Please explain what you are asking for and provide enough information for the relevant account or records to be identified. Do not send payment passwords or other unnecessary security credentials by email. The site may ask for reasonable information to confirm your identity before completing a request.

• Access: You may ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: You may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: You may ask for personal information to be deleted where there is no continuing reason for it to be kept.
• Marketing consent: You may withdraw consent to marketing communications at any time by contacting support@kingschancecasino.click. You may also use an unsubscribe option included in a marketing message where one is provided.

These rights are not always absolute. A request may be limited, refused or delayed where this is necessary to protect another person's privacy, preserve security, prevent fraud, meet a legal or regulatory obligation, resolve a dispute or maintain accurate records. Withdrawing marketing consent will not affect service messages that are necessary for account administration, security, transactions or important changes to the service.

If you close your account, the site may stop using information for ordinary account activity, subject to any continuing need to protect the service or fulfil an obligation. Some records must be kept for a period required by law even after an account is closed. This can include identity, verification, payment, transaction, security and communications records. Information retained for these purposes will continue to be handled with appropriate care and will not be kept longer than is reasonably required for the relevant purpose.

Security, changes and questions

The site uses reasonable technical, organisational and administrative measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption where appropriate, secure system design and staff or provider procedures. No website, device or internet transmission can be guaranteed to be completely secure, so players should use strong, unique passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information may be accessible to authorised staff and service providers only when it is needed for their role. Access may be reviewed or removed when it is no longer required. The security steps used may change as technology, risks and service arrangements develop, but the aim remains to protect information throughout its collection, use, storage and disposal.

This Privacy Policy may be updated from time to time to reflect changes to the website, the information handled, service providers, security practices or privacy requirements. The current version published on the website applies to information handled under the policy. Players should review this page occasionally, particularly before continuing to use the site after a material update.

If you have a question about this Privacy Policy, believe that your information has been handled incorrectly or want to exercise a data right, contact support@kingschancecasino.click. Kings Chance Casino will consider privacy requests carefully and respond in a way that is appropriate to the request, the information involved and any applicable requirements.